Frequently Asked Questions
Unfortunately no, only those with a confirmed profile page can submit reviews on Vendor Partners.
For HR Professionals it does not cost anything to join.
For Vendor Partners, it does not cost any money to have a basic profile, if the Vendor Partner wishes to increase their lead opportunity, the Vendor Partner can pick the profile package that best meets their needs.
HR Company Store canâ€™t determine if any advice thatâ€™s posted is true or false. HR Companyâ€™s position is that any advice posted is valid as itâ€™s the personal opinion of the person posting the advice and itâ€™s the personâ€™s perceptions as to their personal interaction with the Vendor Partner.
When HR Professionals accept our Terms of Service, and subsequently post reviews, they are representing to us the factual statements they make (those capable of being proven true or false) are indeed true.
We screen each post and based solely on HR Company Storeâ€™s discretion, we will remove any posts that contain obvious falsehoods (i.e. those that do not involve weighing the believability of the HR Professional author vs the Vendor Partner representative).
The standard that is used to review comments before they are approved for posting is the same for Vendor Partners who pay for the profile page or the free-account. We treat all reviews equally.
Yes, Vendor Partners have the opportunity to respond to any comment (negative or positive) that is on their profile page. Vendor Partners can do this simply through the tool that is provided as part of their profile page.
Vendor Partner profile pages can be cancelled one of several ways:
Through e:mail at VendorService@HRCompanyStore.com
By Mail, Attn: Vendor Services, HR Company Store, PO Box 86940, Phoenix, AZ 85080
By Phone, at
In any written request, please include it on your company letterhead, with your name, company name, account number, and telephone number. You will also need to include the effective date of the cancellation. Please note, retro-active cancellations will not be honored.
For your convenience, HR Company Store will automatically renew Vendor Partner profiles at the end of their renewal period. A renewal fee may be different than what the original price paid was. At the end of the renewal term, monthly plans will renew for an additional month, annual or multiple-year plans for an additional year. Your PayPal or credit card on file will be billed on the last day of your renewal. If the payment fails, additional attempts will be made. After three failed attempts, the Vendor Partner profile will be canceled and the profile page will be returned to free-account status.
Yes, automatic renewals can be shut off. The owner of the profile must submit the request in writing including the account number, and the date of the renewal.
Depending on which HR Company Store services are used we collect different kinds of information from HR Professionals and Vendor Partners. For example,
Information that is entered into the profile pages
Information on how you use your account (including the types of pages you have reviewed and viewed, posted reviews on, and the frequency and duration of your activities)
Information about the device that you have used to access the HR Company Store site (e.g., phones, computers or other devices where you install or access our services), depending upon the permission youâ€™ve granted.
Information from your different devices so that we can provide a consistent service across all of your devices (e.g., device locations through GPS, Bluetooth, or WiFi signals, your IP address, your phone number and other details about your operating system)
If you are a Vendor Partner, we also collect, in additional to the above, information such as your credit or debit card number and other authentication information. We also collect billing and shipping details.
As an HR Professional, we are able to deliver our services through our personalized content creator. By providing us specific details regarding your organization, we customize the site that you only see information that can help you. As a Vendor Partner, you can design profile pages that target the key markets you wish to develop a business relationship with.
Because HR Company Store relies on its HR Professionals experience, advice given to other HR Professionals are not submitted anonymously. The HR Professional information is of course kept confidential, but advice comments are made available to the companies that are reviewed, including the name of the company (not the individual) that submitted the advice comment. Since there are two sides to every story, companies can submit responses to any advice comments that are posted. HR Professionals can only submit advice comments on an individual Vendor Partner only one time per six month period. Lastly, all advice comments that are submitted by members go through a team of HR Company Store staff members who look for content that does not comply with our Terms of Service. Advice comments that are rejected are returned to the HR Professional with an explanations of the decline. Once the irregularity is corrected, the HR Professional is welcome to repost the corrected advice comment.
No, Vendor Partners and their current employees are prohibited from providing advice comments on their own profile page. If the Vendor Partner is caught submitting advice comments on their own company, the company is reprimanded and the advice comments are permanently removed. If the Vendor Partner employee is caught a second time, the Vendor Partner profile will be automatically set back to free-account status on HR Company Store, all reviews will remain visible and no monies will be refunded for the duration of the contract.
Former employee can post advice comments on a Vendor Partner page only if they are currently using the services of their prior employer. If it is determined that the former employee new employer is not in contract with the prior employer or that the current employer is completing an RFI/RFP (Request for Information/Request for Proposal) services through the former employer than the comments will be immediately removed.
Once a Vendor Partner is listed on HR Company Store, the Vendor Partner will not be removed unless the company is no longer in business. HR Company Store believes in creating a robust and transparent resource for HR Professionals.
HR Company Store cannot be held liable for any HR Professional content that is hosted on the site. According to Section 230 of the Communications Decency Act 47 U.S.C (CDA), with limited exceptions for intellectual property claims and federal criminal activity, web platforms cannot be held liable for the content that is created, authored or posted by third parties. The CDA specifically states â€œno provider or user of interactive computer service shall be treated as the publisher or speaker of any information provided by another information content providerâ€. Since HR Company Store is not the â€œpublisherâ€ or â€œspeakerâ€ of the content that an HR Professional submits on the site, we cannot be held liable for most types of claims from this content.
No, HR Company Storeâ€™s decision on whether or not to display a post or not, by itself does not count as participation in the creation of the content and therefore does not considered in the eyes of the law as a waiver of immunity. In addition, CDA states that â€œno provider or user of an interactive company service shall be held liable on account of any action voluntarily taken in good faith to restrict access to or availability of material that the provider or users consider to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable whether or not such material is constitutionally protectedâ€.
HR Professionals can expect to see their advice comments posted to the Vendor Partner pages within 7-10 business days of being submitted.
Yes, an HR Professional always has the ability to remove a post that has been posted on a Vendor Partner page. An HR Professional can do this simply by clicking on the â€œrescindâ€ button within the advice comment page.
We ask our Vendor Partners to understand that we apply the same standards of review for all advice comments that are posted, regardless of if the Vendor Partner has a free-account or is paid subscriber to HR Company Store. Ultimately content decisions are within HR Company Storeâ€™s rights and it is our sole discretion and final decision as to whether or not a piece of advice should or should not be removed. We do not negotiate about this right.
If a Vendor Partner feels an advice comment does not meet the HR Professionals Terms of Service agreement, or they believe the advice comment was posted by a company they are not and have never done business with, we ask the Vendor Partner to take a screen shot and email the advice comment to Appeals@HRCompanyStore.com for further review. Our content team will then re-review the suspect advice comment, contact the HR Professional to confirm relationship with Vendor Partner and decide whether we think the challenged content should be considered â€œprohibited contentâ€ under the Terms of Service. If we agree with the Vendor Partner, we will remove the post. We do not negotiate about our final decision as to whether or not a piece of advice should or should not be removed.
Anyone has the right to file a lawsuit against any company, however it is the duty of the individual and their legal representation to prove that the lawsuit was filed in good faith and that they have reviewed the applicable laws and legal regulations (e.g., CDA). If someone chooses to file a lawsuit against HR Company Store for the content that has been posted by an HR Professional, that organization, person or entity could be required to pay attorneyâ€™s fees and be subject to sanctions for having filed a frivolous lawsuit.
Yes, Vendor Partners have the right to respond to any advice comment that is posted by any HR Professional on their profile page. The on-line Vendor Partner secure site has a tool that will allow Vendor Partners to provide one response comment to any one advice comment that is posted.
No, all Vendor Partners, including those with free-accounts are allowed to post responses on HR Company Store.
No, itâ€™s against the terms and conditions of the HR Professional profile page to post any information regarding terms and conditions, pricing, ratings, premiums or any financial or contractual information about the Vendor Partner. No advice comments pertaining any perceived financial or contractual information will be approved for posting.
We use advertising technologies and web beacons to collect information. If you do not want us to track your behavior on third-party sites, can opt-out. HR Professionals can opt-out by closing the account. Vendor Partner can opt-out by creating a free-account.