FAQ

Frequently Asked Questions
  • Can an HR professional post vendor pricing?

    No, it’s against the terms and conditions of the HR Professional profile page to post any information regarding terms and conditions, pricing, ratings, premiums or any financial or contractual information about the vendor. No advice comments pertaining any perceived financial or contractual information will be approved for posting.

  • Can only vendors with paid subscriptions post response comments on HR Company Store?

    Yes, only vendors with a paid profile page are allowed to post responses on HR Company Store.

  • What happens if a vendor files a lawsuit against HR Company Store for content posted to or listed on the site?

    Anyone has the right to file a lawsuit against any company, however it is the duty of the individual and their legal representation to prove that the lawsuit was filed in good faith and that they have reviewed the applicable laws and legal regulations (e.g., CDA). If someone chooses to file a lawsuit against HR Company Store for the content that has been posted by an HR Professional, that organization, person or entity could be required to pay attorney’s fees and be subject to sanctions for having filed a frivolous lawsuit.

  • How can a vendor bring an advice comment to HR Company Store for review?

    If a Vendor Partner feels an advice comment does not meet the HR Professionals Terms of Service agreement, or they believe the advice comment was posted by a company they are not and have never done business with, we ask the vendor to take a screen shot and email the advice comment to Appeals@HRCompanyStore.com for further review. Our content team will then re-review the suspect advice comment, contact the HR Professional to confirm relationship with vendor and decide whether we think the challenged content should be considered “prohibited content” under the Terms of Service. If we agree with the vendor, we will remove the post. We do not negotiate about our final decision as to whether or not a piece of advice should or should not be removed.

  • Are different standards applied to different vendors in regards to removing defamatory advice comments?

    We ask our vendors to understand that we apply the same standards of review for all advice comments that are posted, regardless of if the vendor has a free-account or is paid subscriber to HR Company Store. Ultimately content decisions are within HR Company Store’s rights and it is our sole discretion and final decision as to whether or not a piece of advice should or should not be removed. We do not negotiate about this right.

  • Can an HR Professional rescind a post after it has been submitted?

    Yes, an HR Professional always has the ability to remove a post that has been posted on a vendor page. 

  • Since HR Company Store acts as intermediary on what to and what not to allow to be posted to its site, does it waive immunity protection under Section 230 of the Communications Decency Act 47 U.S.C (CDA)?

     No, HR Company Store’s decision on whether or not to display a post or not, by itself does not count as participation in the creation of the content and therefore does not considered in the eyes of the law as a waiver of immunity. In addition, CDA states that no provider or user of an interactive company service shall be held liable on account of any action voluntarily taken in good faith to restrict access to or availability of material that the provider or users consider to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable whether or not such material is constitutionally protected.

  • Will HR Company Store remove a vendor completely from the site?

    Once a Vendor Partner is listed on HR Company Store, the Vendor Partner will not be removed unless the company is no longer in business. HR Company Store believes in creating a robust and transparent resource for HR Professionals.

  • Can a former employee post advice on a vendor profile page?

    Former employees can post advice comments on a vendor page only if they are currently using the services of their prior employer – for example, they are now taking on the role as an HR professional at a separate company. If it is determined that the former employee new employer is not in contract with the prior employer or that the current employer is completing an RFI/RFP (Request for Information/Request for Proposal) services through the former employer than the comments will be immediately removed.

  • Can a vendor respond to any advice comment posted on HR Company Store?

    Yes, vendors have the right to respond to any advice comment that is posted by any HR Professional on their profile page. The online vendor secure site has a tool that will allow vendors to provide one response comment to any one advice comment that is posted.

  • How long will it take before an HR Professional's advice comment will display on a vendor profile page?

    HR Professionals can expect to see their advice comments posted to the Vendor Partner pages within 7-10 business days of being submitted.

  • Can a vendor post advice comments on their own profile page?

    No, vendors and their current employees are prohibited from providing advice comments on their own profile page. If the vendor is caught submitting advice comments on their own company, the company is notified and the advice comments are permanently removed. If the same or another employee at that vendor is caught a second time, the vendor profile will be automatically set back to free account status on HR Company Store, all reviews will remain visible and no monies will be refunded for the duration of the contract.

  • How do we use the information that we collect?

    As an HR professional, we are able to deliver our services through our personalized content creator. By providing us specific details regarding your organization, we customize the site that you only see information that can help you. As a vendor, you can design profile pages that target the key markets you wish to develop a business relationship with.

  • Can the automatic renewals be shut off?

    Yes, automatic renewals can be shut off. The owner of the profile must submit the request in writing including the account number, and the date of the renewal.

  • Will my account be automatically renewed?

    For your convenience, HR Company Store will automatically renew vendor profiles at the end of their renewal period. A renewal fee may be different than what the original price paid was. At the end of the renewal term, monthly plans will renew for an additional month, annual or multiple-year plans for an additional year. Your PayPal or credit card on file will be billed on the last day of your renewal. If the payment fails, additional attempts will be made. After three failed attempts, the vendor profile will be canceled and the profile page will be returned to free-account status.

  • Does it cost the vendors any money to join?

    For vendors, it does not cost any money to have a basic profile, if the vendor wishes to increase their lead opportunity; the vendor can pick the profile package that best meets their needs.

  • Does it cost the HR Professional any money to join HR Company Store?

    For HR professionals it does not cost anything to join.

  • Can a vendor respond to a negative advice comment?

    Yes, vendors have the opportunity to respond to any comment (negative or positive) that is on their profile page. Vendors can do this simply through the tool that is provided as part of their paid profile page.

  • What types of data points does HR Company Store collect from the HR professionals and vendors?

    Depending on which HR Company Store services are used we collect different kinds of information from HR professionals and vendor. For example:

    - Information on how you use your account (including the types of pages you have reviewed and viewed, posted reviews on, and the frequency and duration of your activities)

    - Information about the device that you have used to access the HR Company Store site (e.g., phones, computers or other devices where you install or access our services), depending upon the permission you’ve granted

    - Information from your different devices so that we can provide a consistent service across all of your devices (e.g., device locations through GPS, Bluetooth, or WiFi signals, your IP address, your phone number and other details about your operating system)

    - If you are a Vendor Partner, we also collect, in addition to the above, information such as your credit or debit card number and other authentication information. We also collect billing and shipping details.

  • Can I cancel my Vendor Profile page?

    Vendor profile pages can be cancelled one of several ways:

    Through e:mail at VendorService@HRCompanyStore.com

    By Mail, Attn: Vendor Services, HR Company Store, 3346 E Cochise Dr. Phoenix, AZ 85028

    By Phone, at (480) 710-1587

    In any written request, please include it on your company letterhead, with your name, company name, account number, and telephone number. You will also need to include the effective date of the cancellation. Please note, retroactive cancellations will not be honored.

  • Will HR Company Store remove a comment if the vendor requests it to be?

    HR Company Store can’t determine if any advice that’s posted is true or false.HR Company Store’s position is that any advice posted is valid and is the personal opinion of the person posting the advice and it’s the person’s perceptions as to their personal interaction with that specific vendor.

                | When HR professionals accept our Terms of Service, and subsequently post reviews, they are representing to us the factual statements they make (those capable of being proven true or false) are indeed true.

                | We screen each post and based solely on HR Company Store’s discretion, we will remove any posts that contain obvious falsehoods (i.e. those that do not involve weighing the believability of the HR Professional author versus the vendor representative).

                | The standard that is used to review comments before they are approved for posting is the same for vendors who pay for the upgraded profile page or the free basic profile page. We treat all reviews equally.

  • Can I opt-out of targeted advertising?

    We use advertising technologies and web beacons to collect information. If you do not want us to track your behavior on third-party sites, can opt out. HR professionals can opt out by closing the account. Vendors can opt out by creating a free account.

  • Can HR Company Store be held liable for any advice comments posted on its site?

    HR Company Store cannot be held liable for any HR Professional content that is hosted on the site. According to Section 230 of the Communications Decency Act 47 U.S.C (CDA), with limited exceptions for intellectual property claims and federal criminal activity, web platforms cannot be held liable for the content that is created, authored or posted by third parties. The CDA specifically states no provider or user of interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provided. Since HR Company Store is not the “publisher” or “speaker” of the content that an HR Professional submits on the site, we cannot be held liable for most types of claims from this content.

  • What can I do if I am concerned with privacy on HR Company Store?

    If you have concerns about providing information to us or having such information displayed on HR Company Store or the information being used in any manner permitted in the Privacy Policy and/or as stated on the HR Professional or Vendor Partner Term of Service, you should not become a member (either as an HR professional or vendor), visit our website, apps, or otherwise use our services. If you have already created an HR professional account, you can close your account. Vendors can create a free account.

  • Can an HR Professional submit anonymous advice to other HR professionals?

    Because HR Company Store relies on its HR professional’s experience; advice given to other HR Professionals is not submitted anonymously. The HR Professional information is of course kept confidential, but advice comments are made available to the companies that are reviewed, including the name of the company (not the individual) that submitted the advice comment. Since there are two sides to every story, companies can submit responses to any advice comments that are posted. HR professionals can only submit advice comments on an individual vendor only one time per six-month period. Lastly, all advice comments that are submitted by members go through a team of HR Company Store staff members who look for content that does not comply with our Terms of Service. Advice comments that are rejected are returned to the HR Professional with an explanation of the decline. Once the irregularity is corrected, the HR professional is welcome to repost the advice comment that meets our guidelines.

This FAQ is provided for informational purposes only and does not constitute legal advice. It is your responsibility to seek advice from an attorney and not rely on solely on this information.