Jeri is a thought provoking customer service and quality assurance leader who has positively impacted and driven measurable results in many industries. She has been a leader, manager and CSR mentor for such organizations as Caldwell Banker, USAA, Welsh Financial, Arizona Public Service, GoDaddy and Matrix Absence Management.
Jeri brings a passion for providing an exceptional customer experience. In an age where most company to customer interactions can be completed online or via a mobile app the personal touch is often over-looked. Customer service is an almost lost art - the ability to engage another human being in the common goal of solving a problem or coming to a helpful conclusion takes empathy and patience and above all a love for the moments of connection where you make a difference, Jeri believes.